Frequently Asked Questions

Everything you need to know about your Promate experience.

What kind of warranty do Promate products come with?

All Promate electronics are backed by a comprehensive 2-year international warranty, ensuring protection against manufacturing defects and hardware malfunctions.

How long does shipping take for international orders?

Standard international shipping typically takes between 5 to 10 business days. Expedited shipping options are available at checkout for faster delivery.

What is your return policy for faulty electronics?

We offer a 30-day return policy for any products that arrive defective. Simply contact our support team with your order number and a photo of the issue to initiate a replacement or refund.

Are Promate chargers compatible with both iOS and Android devices?

Yes, our universal charging solutions are engineered with advanced Power Delivery (PD) and Quick Charge (QC) technologies to support a wide range of devices, including Apple, Samsung, and other major brands.

How can I track my order status?

Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our logistics partner's portal for real-time updates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital payment methods depending on your shipping region.